Terms

SottoV turns what a household says into written requests and carries them to the people the household names. It is a tool for passing instructions. It does not perform them, does not supervise anyone, does not employ anyone, and takes no part in the relationship between a household and its staff.

Whether a request is understood, accepted, or carried out is a matter between the household and the person it was sent to. Nothing in SottoV creates an obligation on our part that a task will happen.

The household chooses what to record and about whom: its people, their roles, their languages, their absences, and the content of every request. In data protection terms the household is the controller of that material and we process it on the household’s instructions.

The household is responsible for having the right to record what it records, and for telling its own people that it does. We provide the notice they are shown; whether the household’s own arrangements with its staff permit the recording is the household’s to answer.

The household must not use SottoV to record anything unlawful, and must not use it to instruct anything unlawful.

Requests are separated, timed, routed and translated by an automated system that can be wrong: it can mishear a name, misplace an hour, choose the wrong person, or translate loosely. Where a household keeps a chief of staff, nothing reaches anyone until that desk has approved it; where it does not, the owner reviews and sends. Finance and security matters always pass an explicit human approval.

That review is the safeguard, and it is the household’s. We do not warrant that any transcription, translation, allocation or deadline is accurate, and a request sent without being read is sent on the household’s own judgement.

SottoV is provided as it stands and as it is available. No level of availability is promised, and none is owed. It depends on services we do not operate — hosting, database, storage, email, the speech and language providers, and the notification relays run by the browser vendors. An interruption at any of them is an interruption here.

Notifications in particular are not a delivery guarantee. A phone can be off, out of signal, or have notifications switched off, and a notification relay may drop a message without telling anyone. A household must not treat SottoV as the only path for anything that matters urgently.

We keep the service as described in the privacy notice: access by passkey, a second factor for the chief of staff, links bound to the browsers an entourage member actually uses, and a log of what touched access.

The household keeps its own side: the devices that hold its passkeys, the phones its entourage uses, and the discipline of removing access when somebody leaves. Access reached through a device the household failed to secure is not our failure.

Our liability is limited to the amount the household paid for SottoV in the twelve months before the event, and where SottoV is provided without charge our liability is limited accordingly.

We are not liable for indirect or consequential loss: lost profit, lost opportunity, reputational harm, the cost of a task that did not happen, or loss arising because a request was not read, not delivered or not performed. We are not liable for the acts of the household or of anyone in its entourage.

Two limits on this clause are stated because they are real. Under Swiss law, liability for wilful intent and for gross negligence cannot be excluded in advance, and it is not excluded here. And a member of an entourage is not a party to this agreement: nothing agreed with a household limits what that person may claim in their own right.

SottoV is young and is used by a small number of households, some of them without charge. Features change, and some are trials. A household that relies on it does so knowing that.

A household may stop at any time and ask for everything it holds, which it receives as a single readable file. We may end an account for non-payment, for unlawful use, or on reasonable notice.

On request, everything is erased. What survives is one line recording that the household existed and was ended, kept because a record of a deletion is the only proof the deletion happened.

These terms carry a version. When they change materially, the household is told and shown the new version on next entry. Continued use after that is acceptance of it.

Swiss law governs this agreement, and the courts at the company’s registered seat have jurisdiction — with one honest caveat: where a party is a consumer, mandatory law may give them a forum in their own country, and a clause cannot take that away.

If any part of these terms is unenforceable, the rest stands, and the unenforceable part is read down to what the law permits rather than struck out.